Privacy Policy
Kilmany Horticultural Services
Last updated: 14 March 2026
Kilmany Horticultural Services respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and protect your personal information when you contact us or use our landscaping services.
This policy is written in accordance with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Kilmany Horticultural Services provides landscaping services.
For the purposes of data protection law, Kilmany Horticultural Services is the data controller responsible for your personal data.
Contact details:
Kilmany Horticultural Services
Email: enquiries@kilmany.com
Phone: 07986 155 014
Our head office is based in Ceres, Fife
If you have any questions about this privacy policy or how we handle your information, please contact us using the details above.
2. What Personal Data We Collect
We may collect and process the following information:
Name
Email address
Telephone number
Property address where services are required
Details of landscaping, gardening or horticultural services requested
Photographs of garden areas where relevant to quoting or project planning
Records of work completed and communications with you
We only collect information that is necessary to provide our services.
3. How We Collect Your Data
We may collect personal data when you:
Contact us by phone or email
Submit an enquiry through our website
Request a quote or consultation
Enter into an agreement for landscaping or gardening services
Communicate with us about ongoing or completed work
4. How We Use Your Personal Data
We use personal data to:
Respond to enquiries and requests for quotes
Arrange site visits or consultations
Provide landscaping or gardening services
Communicate about project progress or scheduling
Maintain business and financial records
Improve our services
We will only use your data for legitimate business purposes.
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing personal data:
Contract
Where processing is necessary to provide agreed services.
Legitimate Interests
To respond to enquiries, manage projects and operate our business effectively.
Legal Obligation
To comply with legal or regulatory requirements such as accounting and tax obligations.
6. Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared with:
Trusted contractors or suppliers involved in completing landscaping projects
Professional advisers such as accountants or insurers
Government authorities where required by law
Any third parties we work with are expected to handle your data securely.
7. How We Store and Protect Your Data
We take reasonable technical and organisational measures to protect your personal data from:
Unauthorised access
Loss or misuse
Alteration or disclosure
Your information may be stored electronically (for example in email systems or accounting software) or in secure physical records.
8. How Long We Keep Your Data
We only keep personal data for as long as necessary.
Typical retention periods include:
Customer and project records: up to 6 years for accounting and legal purposes
Enquiry records where no work was carried out: typically up to 12 months
After this period, personal data may be securely deleted.
9. Your Data Protection Rights
Under UK data protection law you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data where appropriate
Object to certain types of processing
Request restriction of processing
Request transfer of your data to another organisation (data portability)
To exercise any of these rights, please contact us.
10. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK regulator:
Information Commissioner's Office
Website: https://ico.org.uk
We would appreciate the opportunity to address your concerns before you contact the ICO.
11. Cookies
Our website may use cookies to improve functionality and understand how visitors use the site.
Cookies are small text files stored on your device. You can control or disable cookies through your browser settings.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time. The most recent version will always be available on our website.